TERMS OF SALE
Terms and Conditions of Use
Declaration on the Nature of Products and Non-Affiliation
The products sold on Vivo Vintage (www.vivovintage.com) are second-hand items and, therefore, may show signs of wear or visible defects. Each product is carefully inspected and described to reflect its actual condition. Vivo Vintage is not affiliated with, authorized by, sponsored by, or in any way connected to the luxury brands mentioned on the website. All names, registered trademarks, and service marks are the property of their respective owners. The use of such trademarks on Vivo Vintage is exclusively for descriptive purposes to identify the second-hand products offered for sale and does not imply any association with the trademark owners themselves.
GENERAL INFORMATION
These General Terms and Conditions of Sale govern the purchase of VIVO VINTAGE products carried out remotely via the internet on the website www.vivovintage.com , owned by Allegra Srl, with its registered office in Venafro (IS), S.S.Venafrana 230 CC La Madonnella. Every purchase transaction will be governed by the provisions of DLgs. 185/99, DLgs. 206/05; the information relating to the conclusion of the contract will be subject to Art. 12 of DLgs. 70/03 and, as regards the protection of privacy, will be subject to the regulations of DLgs. 196/03.
CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE
The sales contracts for products on the website www.vivovintage.com are considered concluded at the time the purchase order placed by the customer is received by VIVO VINTAGE of Allegra Srl and the latter accepts it. VIVO VINTAGE of Allegra Srl will promptly send the customer a receipt of the purchase order placed by them.
By electronically submitting their purchase order, the customer declares that they have read and accepted these general contract terms and conditions and undertakes to observe and comply with them in their dealings with VIVO VINTAGE of Allegra Srl.
VIVO VINTAGE of Allegra Srl, pursuant to Art. 13 of DLgs 196/2003, informs that the personal identification and tax data collected, including orally, in connection with the commercial relationships established, provided directly by the data subjects, or otherwise collected in the course of the company's activities, will be processed in compliance with the regulations cited above, including the confidentiality obligations provided for therein.
In connection with the above, the rights provided for in Article 7 of DLgs. 196/2003 may be exercised.
Before submitting their purchase order, the Customer is required to read these general terms and conditions of sale carefully. Submitting the purchase order implies full knowledge and acceptance of them.
Finally, once the online purchase procedure is completed, the Customer is required to print and keep these general terms and conditions of sale, which were viewed and accepted during the contract conclusion phase.
By submitting the online order, the Customer sends VIVO VINTAGE of Allegra Srl a purchase proposal for the product and/or products added to the cart. When the Customer places an online order for the products they have added to the cart, they agree to purchase them at the price and on the terms indicated in these General Terms and Conditions of Sale.
VIVO VINTAGE of Allegra Srl will communicate the acceptance and confirmation of the order to the Customer.
In particular, VIVO VINTAGE of Allegra Srl will not accept orders:
- if the item is not available in stock at the time of the order and/or
- if the Customer cannot or does not want to pay using credit cards (PayPal), bank transfer, or PayPal. An order can be placed both through the website www.vivovintage.com at the prices and conditions stated therein and through authorized retailers.
The customer purchases the product, the characteristics of which are illustrated online in the relevant descriptive and technical sheets, at the price indicated therein, to which the delivery costs specified on the website are added.
Before submitting the purchase order, the unit cost of each selected product, the total cost in the case of purchasing multiple products, and the relevant delivery costs are summarized.
Once the purchase order is submitted, the customer will receive from VIVO VINTAGE of Allegra Srl an email message confirming receipt of the purchase order and containing information regarding the main characteristics of the purchased item, detailed indication of the price, delivery costs, applicable taxes, and payment methods, and containing a link to the general contract terms and conditions and information regarding the existence of the right of withdrawal, its conditions, and the methods of exercising it displayed on the website. Following the approval of the Decree-Law of July 4, 2006, n. 223 "manovra bis" Art. 37 paragraphs 8 and 9, converted by Law 248 of August 4, 2006, which came into force on August 12, 2006, restoring the obligation to communicate the customer and supplier list when issuing an invoice, and the Decree-Law 78 of May 31, 2010, converted into Law 122 of July 30, 2010, which imposes the need to request customers to communicate their VAT NUMBER and TAX CODE in the appropriate fields on the website.
The customer can make the payment due by choosing one of the following methods listed.
- Payment by credit card: In the event that the consumer intends to pay by credit card, they can use the payment procedure with PayPal, suitable for ensuring the confidentiality of the data provided by customers. For any information and further Legal Agreements, the Customer is referred to consult the website www.paypal.com.
- Payment by bank transfer: Payment by bank transfer can be made using the following details:
Iban: IT73R0103015600000000598464 Account holder Allegra SRL Monte Dei Paschi di Siena Indicate as payment reference: Purchase product + product name
In the event that payment is made by bank transfer, the purchased item will be shipped according to the methods reported in the following paragraph “Product Delivery”, to the address indicated by the customer upon receipt of the credit, therefore on average within two/five days after making the transfer (timelines vary depending on the Credit Institution used). To facilitate the process, the payment receipt can be sent together with your order number via Fax to the number: 346/7350973 or via email to: info@vivovintage.com.
The purchased item, together with the relevant invoice, is delivered by courier to the address specified by the Customer at the time of the online order. Any specific requirements must be stated by the customer to VIVO VINTAGE of Allegra Srl.
VIVO VINTAGE of Allegra Srl guarantees the delivery of the item within 15 (fifteen) business days from the date of receipt of the confirmation of the completed transaction.
CONFORMITY GUARANTEE AND DEFECTIVE PRODUCTS
Products purchased on the website www.vivovintage.com are subject to the regulations on the sale of consumer goods. The delivered products conform to the characteristics illustrated online in the relevant descriptive and technical sheets.
VIVO VINTAGE of Allegra Srl is responsible to the customer for non-conformity defects existing at the time of delivery of the item.
Terms and Methods of Exercise of Return/withdrawal
Pursuant to the Consumer Code, the Consumer has the right to withdraw from the purchase contract, without having to provide any reason and without any penalty, within the term of 14 (fourteen) calendar days from the day they come into physical possession of the products.
To exercise this right, the Consumer can freely choose one of the following methods:
1. Withdrawal Button (Digital and Immediate): Via the digital function present on the website accessible in the footer and on the page dedicated to returns. By clicking on "Confirm withdrawal", the system will send an automatic receipt via email with the exact indication of the date and time of the request. CLICK HERE TO ACCESS THE WITHDRAWAL BUTTON https://vivovintage.com/pages/eu-modulo-recesso
2. WhatsApp Channel: By sending an explicit communication with the order data to our official WhatsApp number: +3336834578.
3. Email / PEC: By sending an explicit declaration to the email address allegrasrls2018@gmail.com or to the PEC allegra2015@pec.it
4. PDF Paper Form: By filling out and submitting the "Standard Withdrawal Form" downloadable in PDF format directly from our website.
CLICK HERE TO DOWNLOAD THE FORM https://cdn.shopify.com/s/files/1/0571/8291/2701/files/MODULO_DI_RECESSO.pdf?v=1781780356 the completed form can be sent as an email attachment or via registered mail with return receipt to our operating office Via Ficora di morra 2 venafro (is)
In all cases, for the purposes of respecting the 14-day term, the date of sending the communication (or the system timestamp for the Button) will be authoritative, regardless of when the Seller receives the request.
Shipping Costs and Refund
Return shipping costs (Return): The customer is responsible for the shipment and is responsible for the integrity of the receipt of the package and its contents. The Consumer is free to choose the courier or postal service they prefer to make the shipment.
Condition of the Goods and Refund Withholding
Products must be returned intact, in their original packaging and unused; it is necessary to leave the seal label intact and attached to the product as it is received.
The Seller will credit the consumer the actual amount only upon receipt of the goods and after a careful check of the conformity of the item compared to the initial conditions.
The refund will be equal to the total paid, net of the shipping costs incurred at the time of purchase, if any.
The return must be shipped to the following address:
PRESSO UFFICIO VIVOVINTAGE – VIA FICORA DI MORRA 2 - 86079 VENAFRO ( IS)
N.B. Returns are only accepted with the seal label intact and attached
In case of failure to pay the full or partial purchase price of the item VIVO VINTAGE of Allegra Srl reserves the right to declare, pursuant to and for the purposes of Art. 1456 of the civil code, the present contract terminated by sending a written communication to the customer's email address.
For any eventual complaint or clarification, the customer must contact the number 3336834578 or the email address info@vivovintage.com. The customer will be contacted back for clarifications within 3 (three) business days from the request.
APPLICABLE LAW AND COMPETENT COURT
This contract is governed by Italian law. The exclusive jurisdiction and court for any eventual legal action brought by the Buyer pursuant to this guarantee or any further legal guarantees will be the Court of Isernia. In the event of a victory of VIVO VINTAGE of Allegra Srl in an eventual legal action, the plaintiff must reimburse VIVO VINTAGE of Allegra Srl for the expenses, including lawyers' fees and court costs, incurred by VIVO VINTAGE of Allegra Srl for its defense.
REFERRAL
For anything not expressly provided for in this contract, the provisions of current Italian law apply.
