RIGHT OF RETURN

RIGHT OF RETURN

Vivo Vintage is committed to offering the best customer service possible. If you are not satisfied with the purchase, we accept the return, provided that it is in conditions of substantial integrity, within 14 working days from the delivery date of your order. It is necessary to provide a copy of the purchase receipt and leave the label intact and attached to the product as it is shipped. Refunds will be made in the same manner in which the original payment was made.

How to exercise the right of return:

Once the request has been sent, after the necessary checks, the customer will receive instructions on how to carry out the shipment.

Cancellations:

We will credit the actual amount only upon receipt of the goods.

The refund will be equal to the total amount paid if the customer has independently shipped the product.

The refund will be made net of €6.50 equal to the cost of shipping if the customer decides to entrust Vivovintage with the return of the product to the headquarters, by SDA courier and collection at the desired address.

NB Returns are made only with an intact and attached label and with a copy of the purchase receipt.