RIGHT OF RETURN
RETURN POLICY
Terms and conditions for exercising your right of return/withdrawal:
Terms and conditions for exercising your right of return/withdrawal. We want you to be completely satisfied with your purchase. If for any reason you have changed your mind, don't worry: you have 14 calendar days from the day you received the package to withdraw from the contract and return the products to us, without having to provide any explanation.
To start your return process, you can freely choose one of the following methods:
1. Our One-Click Digital Return (Recommended) This is the method we recommend because it is the fastest and requires no paperwork. Click the link below to access our digital feature and exercise your immediate withdrawal:👉 CLICK HERE TO ACCESS OUR WITHDRAWAL BUTTON https://vivovintage.com/pages/eu-modulo-recesso?country=IT You will immediately receive an automatic confirmation email from us certifying the exact date and time of your request.
2. Write to us on WhatsApp Send us an explicit message stating your intention to return the product, indicating your first name, last name, and order number, directly through our official channel:💬 +39 333 6834 578
3. Send us an 'Email or a PEC if you prefer email, you can send us a written declaration to our email address allegrasrls2018@gmail.com or via PEC to the address allegra2015@pec.it
4. Paper-Based or Traditional Registered Mail Shipping if you prefer traditional methods, we have prepared a standard form for you that you can download, print, and fill out:📄 Download our Withdrawal Form in PDF here https://cdn.shopify.com/s/files/1/0571/8291/2701/files/MODULO_DI_RECESSO.pdf?v=1781780356 Once completed, you can send it as an email attachment or send it via registered mail with return receipt to our registered office address: S.S. Venafrana 230, Venafro (IS) 86079
In all cases, for the purpose of meeting the 14-day deadline, the date of sending the communication (or the timestamp of the button system) will be authoritative, regardless of when the Seller processes the request.
⚠️ Important information on costs and refunds
Return shipping costs: The costs of shipping the product from your home to our warehouse are entirely at your expense. You are free to choose the courier or postal service you prefer to carry out the shipment.
How we must receive the products: We ask that you return the goods perfectly intact, unused, and in their original packaging; it is necessary to leave the seal label intact and attached to the product as it was received.
Your refund timeline: We will refund the full amount you paid (including standard outbound shipping costs) only upon receipt of the goods and after a careful inspection of the item's conformity to its initial condition.
The products must be shipped back to our warehouse at the following address: PRESSO UFFICIO VIVOVINTAGE – VIA FICORA DI MORRA 2 - 86079 VENAFRO ( IS)
