SHIPPING CONDITIONS

Our products are shipped via GLS courier and require a signature upon delivery. Orders are delivered Monday to Friday, from 9:00 a.m. to 6:30 p.m. 

When placing an order, it is mandatory to provide a telephone number (mobile or landline) so that the courier can contact you if there are any issues regarding the address or delivery.

Once the items have been shipped, it is no longer possible to change the delivery address. If the customer changes the delivery address, we are no longer responsible for the delivery, and the customer forfeits the right to a refund if the package is lost. 

ORDER PROCESSING

Orders will be shipped within five (5) business days. Orders received on public holidays will be prepared on the next business day and shipped within 5 business days. 

Products will be shipped to the address provided at registration (you will be able to ship to a different address at checkout) provided it is located within Italian territory and only after registration is complete and payment has been received.

For payments made by bank transfer, the order will be processed as soon as we receive confirmation of payment from the bank. This process will take a few extra days.

DELIVERY TIMES

The product will be delivered within three business days by TNT courier

Delivery times may vary due to circumstances beyond Vivo Vintage's control. 

ITALIAN SHIPPING COSTS

Shipping costs throughout Italy are €6.50 including VAT for orders under €100

INTERNATIONAL SHIPPING COSTS

International shipping costs vary depending on the destination country. Any customs duties are the responsibility of the customer

LIABILITY

Vivo Vintage accepts no responsibility for any delivery delays not attributable to it.